To personalize content, provide a optimal experience, tailor and measure engagement; the browsing, navigating and the continous use of this website means you agree to the privacy policy, terms and conditions of this website.

CLIENT SERVICE AND SUPPORT SPECIALIST

FXSPOTSTREAM

Location:

Position:

Salary:

Posted/Updated:

FXSpotStream logo-TSR-01r.png

CLIENT SERVICE AND SUPPORT SPECIALIST - JERSEY CITY, NJ

FXSpotStream® (FSS) seeks a Client Service and Support Specialist to assume the responsibilities outlined below and possessing the specified qualifications. The Representative will drive service excellence by responding to customer’s needs and by continuously looking for opportunities to improve our service and support. This person will work closely with management and internal technical personnel to resolve customer issues and to ensure we are meeting the needs of the market and its customers. The individual will report to the Global Head of Client Services.

LOCATION: JERSEY CITY, NJ, USA

Responsibilities

The individual will have responsibility to provide support in respect of the following matters and functions:

  • Ability to manage and/or monitor the functions of an electronic service
  • First point of contact in a customer service capacity for the service
  • Technical and product support for the solution
  • Market control, operations and support functions of the service
  • Interface with participants, liquidity providers and vendors in support capacity
  • Troubleshoot incidents and issues from onset until conclusion
  • Assist with the initial and ongoing documentation of market control, support and other processes and procedures

Qualifications

The individual should possess the following qualifications:

- Excellent written and communication skills

- Strong troubleshooting and analytical abilities

- Proficient in with MS office and Google docs.

- Banking or financial markets experience (preferred)

- Project and vendor management skills

- Ability to work multiple shifts, including overnight

- Action-oriented, entrepreneurial, flexible and ability to lead internally and externally

- Knowledge Minimum BA or BS degree

We are always looking for talented, experienced professionals so feel free to contact us even if we do not have a position posted that exactly matches your skills. Email careers@fxspotstream.com with your resume and a cover letter.

FXSpotStream® is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

Other Jobs From This Company
  • SALESPERSON

    FXSPOTSTREAM

    Location:

    Position:

    Posted/Updated:

  • LIQUIDITY MANAGER

    FXSPOTSTREAM

    Location:

    Position:

    Posted/Updated:

  • CLIENT SERVICE AND SUPPORT SPECIALIST

    FXSPOTSTREAM

    Location:

    Position:

    Posted/Updated:

  • SALES ASSOCIATE

    FXSPOTSTREAM

    Location:

    Position:

    Posted/Updated:

  • SUMMER INTERN

    FXSPOTSTREAM

    Location:

    Position:

    Posted/Updated:

  • CLIENT SERVICE AND SUPPORT SPECIALIST

    FXSPOTSTREAM

    Location:

    Position:

    Posted/Updated:

Similar Jobs:
Prepare for Your Interviews. Receive Exclusive Insights, Tips and News

Join our newsletter.

IT’S EASY TO JOIN LIQUIDITYFINDER

If you`re interested in becoming a part of Liquidity Finder to promote your services, contact us today.