ACCOUNT OPENING MANAGEMENT
• KYC/AML checks
• Professional Client Classification procedure
• Administrative duties including account set-up, paperwork and filing
ONGOING ACCOUNT MANAGEMENT
• Managing all account alterations for clients.
• Inter-Account Transfer requests.
• MT4 client account alterations, leverage changes, group changes, etc.
Handling of account opening queries and support requests.
CLIENT AND BACK OFFICE SUPPORT
• Providing professional support to clients and partners.
• Monitoring and handling client queries in support inbox.
• Assisting with Zendesk chat and telephone support.
• Provide reports with the support of internal systems to clients or other
• Assist clients with the deposit and withdrawal process and provide
guidance on payment systems.
• Dealing with chargebacks.
• Administrative Salesforce duties.
• Report any potential issues for client facing technology using the
• Assisting with other business functions where required.
• Providing assistance to the Compliance Department and other executives
for preparing regulatory reports.
• Adhere to revisions to existing compliance practices and procedures, as
implemented by compliance or the compliance committee. Report any
client complaints to compliance promptly.
• Report any suspicious activity (suspected fraud) to the MLRO or
• Ensure you are up to date with all compliance issues by reading all
documentation ,emails and updates as sent by the Head of Compliance
or line manager.
• Observe Infinox policies and procedures in respect of all
relevant regulations and legislation.
• Plan, prioritise & organise workload.
• Establish and maintain a good & professional relationship with clients,
colleagues and partners.
• Ensure you pay attention to detail in all aspects of the role.
• Be diligent in keeping on top of support functions, in a timely and
• Training & TCF.
• SPANISH and / or PORTUGUESE speaker preferred
Join our newsletter.