Liquidity Finder Ltd is incorporated in England and Wales, company number 10610740, registered address 167-169 Great Portland Street, Fifth Floor, London W1W 5PF, United Kingdom.
Privacy Policy
How we collect, use, and protect your personal information.
Privacy Policy
How we collect, use, and protect your personal information.
1. Introduction
LiquidityFinder ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
LiquidityFinder is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at: [email protected]
3. Information We Collect
We collect information you provide directly to us, such as: • Account registration details (name, email address, username, password) • Profile information (job title, company, location, professional background) • Contact details submitted through forms (phone number, company website, LinkedIn) • Content you submit (forum posts, articles, comments) • Communications you send to us We also collect information automatically, including: • Usage data (pages visited, features used, time spent on the Platform) • Device and browser information • IP address and general location data • Cookies and similar tracking technologies
4. How We Use Your Information
We use your personal data to: • Provide, operate, and maintain the Platform • Create and manage your account • Process and respond to your requests and enquiries • Send you service-related communications • Send marketing communications (where you have consented) • Improve and personalise your experience on the Platform • Monitor and analyse usage and trends • Comply with legal obligations • Protect the security and integrity of the Platform
5. Legal Basis for Processing
We process your personal data on the following legal bases: • Contract: processing necessary to perform our contract with you (providing the Platform) • Legitimate interests: processing for our legitimate business interests, including improving the Platform and preventing fraud • Consent: where you have given your explicit consent (e.g. marketing emails) • Legal obligation: where processing is necessary to comply with a legal obligation
6. Sharing Your Information
We do not sell your personal data. We may share your information with: • Service providers who assist in operating the Platform (hosting, analytics, email services) • Professional advisers (lawyers, accountants) where necessary • Law enforcement or regulatory authorities where required by law • A successor entity in connection with a merger, acquisition, or sale of assets Where you submit a provider request on the Platform and a provider responds, limited contact information may be shared with that provider with your consent.
7. Cookies
We use cookies and similar tracking technologies to operate the Platform and understand how it is used. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform. We use: • Essential cookies: necessary for the Platform to function • Analytics cookies: to understand how visitors interact with the Platform • Preference cookies: to remember your settings and preferences
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with the Platform. We will also retain data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it securely.
9. Your Rights
Under UK GDPR, you have the following rights: • Right to access: request a copy of the personal data we hold about you • Right to rectification: request correction of inaccurate or incomplete data • Right to erasure: request deletion of your personal data in certain circumstances • Right to restrict processing: request that we limit how we use your data • Right to data portability: receive your data in a structured, machine-readable format • Right to object: object to processing based on legitimate interests or for direct marketing • Rights related to automated decision-making To exercise any of these rights, please contact us at: [email protected]
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against accidental loss, destruction, alteration, and unauthorised disclosure or access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. International Transfers
Your data may be processed or stored outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).
12. Mobile Applications
This Privacy Policy also applies to our mobile applications for iOS and Android (the "Apps"). Where the Apps collect or use information differently from our website, this section explains how. All other parts of this policy, including your rights and how to contact us, apply equally to the Apps. Information we collect through the Apps In addition to the account, profile and content information described above, the Apps may collect a push notification token provided by the Apple Push Notification service or Google Firebase Cloud Messaging, so we can deliver notifications to your device, and device information such as device model, operating system version, app version and IP address, which we use to operate and secure the service. The Apps do not collect your precise location or contacts, contain no third-party advertising, do not use advertising identifiers, and do not track you across other apps or websites. Signing in with Apple or LinkedIn You can create an account or sign in using Sign in with Apple or LinkedIn. When you do, we receive basic profile information such as your name and email address, and for LinkedIn your profile photo, to create and populate your account. If you use Sign in with Apple and choose to hide your email, we receive an Apple private relay address instead of your real email address. We never receive your Apple or LinkedIn password. Analytics in the Apps We use our own privacy-focused, self-hosted analytics to understand how the Apps are used, such as which screens are viewed. This information is pseudonymous, is not used for advertising, and is not shared with third-party advertising networks. App permissions The Apps may ask permission to access your photo library, so you can add images to your posts, and to send you notifications. You can grant or revoke these permissions at any time in your device settings. Service providers We use a small number of trusted service providers to operate the Apps, including hosting (DigitalOcean), transactional email (Resend), customer relationship management (HubSpot), authentication (Apple and LinkedIn) and push notification delivery (Apple Push Notification service and Google Firebase Cloud Messaging). These providers process data on our behalf under appropriate agreements and only as needed to provide their service. International transfers Some of our service providers are located outside the United Kingdom and the European Economic Area, including in the United States. Where we transfer personal data internationally, we rely on appropriate safeguards, such as the UK International Data Transfer Agreement, EU Standard Contractual Clauses, or an adequacy decision. Deleting your account and data retention You can delete your account at any time from within the Apps under Settings, Account, Delete my account. When you delete your account it is deactivated immediately, you can no longer sign in, and your profile and content are removed from the Apps. We then permanently delete your personal data within 30 days, except information we are required to keep by law, for example for legal, accounting or fraud-prevention purposes. Some content you posted may remain visible in an anonymised form attributed to a deleted user. You can also request deletion by emailing us at the contact address in this policy.
13. Children
Our services and the Apps are intended for finance industry professionals and are not directed to children. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us and we will delete it.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, notifying you by email.
15. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
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